Customer Care

Exchange and Returns Policy - If the shoe doesn’t fit!

We hope you’ll love everything you purchase from The Rizalani Bazaar. But if for some reason you aren’t completely satisfied with your purchase, we’d be happy to issue an exchange or refund within 7 days of receipt. The packing slip in your package will contain detailed instructions for returning an item.

Here are the basic steps:

1. Please refer to your packing slip for specific return information.

2. Pack the item securely in the original package, whenever possible.

3. Enclose the original packing list with the item. Keep a copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name and address with the item.

4. All products must be unused and undamaged, in original boxes (whenever possible) and with all accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy.

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. A Return Authorization Code (RAC) is required for all returns. To obtain your RAC, send us an email at Returns@ArturoRizalani.com. Include your order number, item(s) being returned and reason for requesting a return. You will receive a Return Authorization Code (RAC) via e-mail.

7. Mail all Returns packages to:

ArturoRizalani
RA Code (Write your RA Code here)
2370 Market Street #377
San Francisco, CA 94114

8. We recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are sending back to ensure that your package has been delivered to our warehouse.

9. You can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product. You will be refunded the shipping cost only if the return is a result of a manufacturer error or a shipping error on our part.

ArturoRizalani is not responsible for any shipping costs incurred by returning items and is not responsible for lost or damaged returned items while in transit. ArturoRizalani reserves the right to modify its Exchange and Returns Policy at any time without notice.